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Refund & Cancellation Policy

Alia Caffeina · Last updated: October 11, 2026

This policy explains how deposits, final payments, change-request payments and hosting and maintenance plans can be cancelled or refunded. Client projects are contracted in the name of WebProBuilders, and Alia Caffeina performs the work and processes payments. This policy applies together with your signed Website Services Agreement. If they ever differ, your signed agreement controls.

1 Project deposits

  • The deposit reserves production time. Work begins once the deposit has cleared and we start on your project.
  • Before work begins, you can cancel and we will refund the deposit, less any non-refundable payment processing fees charged by our payment processor.
  • Once work has begun, the deposit is non-refundable, except where the law requires otherwise.

2 Final payment

The final payment is due after you approve the completed website and before launch or handover. Once the website has been delivered, the final payment is non-refundable. For 14 days after launch we will correct errors in the delivered work that don’t match the agreed scope, at no extra charge.

3 Cancelling a project in progress

If you cancel after work has started, you will owe the reasonable value of the work completed up to that point, plus any approved additional work and third-party costs already incurred. Your deposit is applied toward this amount. You will not be charged more than the unpaid balance of the project price, unless you approved additional work.

4 Change requests

A quote for a larger change is paid when you approve it. If you cancel before we start work on that change, we will refund the payment. Once work on the change has started, the payment is non-refundable.

5 Hosting and maintenance plans

  • You can cancel at any time from Manage subscription in your portal, or by emailing us. Cancelling stops future renewals.
  • Your plan continues until the end of the period you have already paid for (the current month or year). We don’t refund or prorate the unused time. Where your agreement requires 30 days’ notice for a monthly plan, that notice applies.
  • If a renewal payment fails, we may suspend hosting and maintenance until it is resolved, after giving you notice.
  • When a plan ends, the website may be taken offline. We will reasonably help you transfer it once all amounts owing are paid.

6 Mistakes and duplicate charges

If you were charged by mistake, charged twice, or charged an amount you did not approve, tell us and we will correct it and refund the difference in full.

7 How to request a refund

  • Email info@aliacaffeina.com with your business name, the payment concerned, and the reason.
  • We will reply within 5 business days.
  • Approved refunds go back to the original payment method. Your bank may take 5 to 10 business days to show it.

If you have a concern about a charge, please contact us before disputing it with your bank so we can fix it quickly.

8 Your legal rights

Nothing in this policy limits any rights you have under applicable law that cannot be waived.

9 Contact

Alia Caffeina · info@aliacaffeina.com · 28 Marrakesh Dr, Toronto, ON